Returns & Refunds
Returns & Refunds Policy
At Luna & Pine, each piece of wall art is made especially for you once your order is placed. Because every canvas is produced on demand, we are unable to accept returns or exchanges for reasons such as ordering the wrong size, changing your mind, or personal preference.
Damaged or Defective Items
Your satisfaction is important to us. If your order arrives damaged or if there is a manufacturing defect, please contact us within 30 days of delivery.
To help us resolve the issue quickly, please include:
- Your order number
- A clear photo showing the damage or defect
- A brief description of the issue
In most cases, we will offer a free replacement or a full refund. There is no need to return the damaged item.
Incorrect Orders
Please review your order carefully before completing your purchase. As all products are custom-made, we cannot offer refunds or exchanges if:
- An incorrect size was selected
- An incorrect shipping address was provided
- You changed your mind after ordering
Delivery Issues
If an order cannot be delivered due to an incorrect address provided during checkout, additional shipping charges may apply for a replacement order.
Print Variations
Each canvas is produced individually. Slight variations in print placement, color appearance, or texture may occur and are considered normal characteristics of custom-made artwork rather than defects.
Questions?
If you have any questions regarding your order, please contact us at:
We are always happy to help and will do our best to ensure you have a wonderful experience with Luna & Pine.
